Dealing with Difficult Volunteers: Real Skills for Real Situations Online Course • £75
24th September 2026 Online 9:30am–12:30pm
Managing volunteers can be incredibly rewarding — but when behaviour becomes challenging, disruptive, or unsafe, staff are often left feeling stressed, unsupported, and unsure what to do next.
This half‑day online course gives you practical, real‑world tools to handle difficult volunteer situations with confidence, clarity, and professionalism.
Whether you’re dealing with: • Volunteers who ignore boundaries • People who dominate or disrupt the team • Rule‑breakers who put others at risk • Volunteers who refuse direction • Individuals who may need to change roles — or leave entirely
…this course will help you manage those moments calmly and effectively.
What you’ll learn
- ✔ Why difficult volunteer behaviour happens
- ✔ How to set firm boundaries without conflict
- ✔ How to stay calm when someone isn’t
- ✔ Scripts for tough conversations
- ✔ How to redirect behaviour in the moment
- ✔ How to manage role changes or volunteer exits
- ✔ How to protect your own wellbeing
You’ll also receive: Two practical worksheets ,A Difficult Volunteer Cheat Sheet, Conversation scripts you can use immediately, Optional follow‑up coaching support
Who is this for?
Front line staff, coordinators, managers, and anyone who works directly with volunteers and needs real skills for real situations.
Course Fee
£75 per person
Spaces are limited, secure your place today and make those difficult moments easier.