Volunteer Management Training 2 part Course

This two‑part online series gives you the tools and confidence to manage volunteers effectively from first contact to long‑term engagement. Across the sessions, you’ll learn how to recruit the right volunteers, create a welcoming onboarding experience, build strong relationships, and support volunteers with clarity and compassion.

You’ll explore how to handle performance or conflict fairly, strengthen safeguarding and duty of care, and measure the real impact your volunteers make. Each session is practical, interactive and rooted in 23 years of real‑world experience — giving you strategies you can apply immediately to build a safe, resilient and high‑performing volunteer programme

Part One lays the foundations for a strong, sustainable volunteer programme by focusing on how you attract, welcome and support the right people from the very beginning. This session explores what motivates volunteers, how to design clear and compelling roles, and how to create recruitment processes that are inclusive, accessible and aligned with your organisation’s needs. You’ll learn how to build a smooth and supportive onboarding journey that sets volunteers up for success from first contact to induction and beyond. We’ll look at how to communicate expectations clearly, how to create a welcoming culture, and how to ensure volunteers feel confident, valued and ready to contribute.

Part Two dives into the heart of volunteer retention, creating an environment where people feel valued, supported, and motivated to stay. This interactive online session explores how to build a culture of belonging, strengthen communication, and embed meaningful recognition into everyday practice, even on a tight budget.

You’ll learn how to assess volunteer skills with confidence, design role‑specific training that builds capability, and use coaching‑based approaches to support performance without overwhelm. We’ll also look at how to create clear pathways for growth, helping volunteers develop their skills and deepen their commitment to your organisation.

The session also covers safeguarding, duty of care and legal responsibilities, helping you understand what good practice looks like and how to protect volunteers, staff and the people you support.

Through practical tools, real‑world examples, and breakout discussions, you’ll leave with a stronger understanding of what keeps volunteers engaged and a set of strategies you can apply immediately to build a more connected, confident and resilient volunteer team.

Who Is This For? Charities, social enterprises, community groups, and anyone responsible for managing or supporting volunteers.

When it runs

• Volunteer Management 2 part, October Series (20, 27 October)
• Volunteer Management 2 part, January Series (12,19 January 2027)