Our Current Courses
Training that builds skills, confidence, and impact.
Our courses run throughout the year and consistently sell out — but you don’t have to wait for the next public date. If your organisation or partnership wants to upskill staff, host a dedicated training session, or deliver high‑quality learning to your community, we can bring any of our courses directly to you.
Flexible delivery. Real‑world expertise. Practical learning that creates immediate change.. Whether you’re looking to inspire your team, strengthen practice, or build new capabilities, our courses give your people the tools they need to succeed.
Group Discount for Organisations
We value collaboration and learning together! Organisations registering three or more participants for our courses can enjoy an exclusive group discount.
It’s our way of supporting teams who invest in shared growth and development.
To book simply scroll to the end of the page or contact us to discuss your organisation’s needs and receive a tailored discount package.
Volunteer Management Training 2 part Course
Practical, people‑centred training for stronger volunteer programmes
This two‑part online series gives you the tools and confidence to manage volunteers effectively from first contact to long‑term engagement. Across the sessions, you’ll learn how to recruit the right volunteers, create a welcoming onboarding experience, build strong relationships, and support volunteers with clarity and compassion.
You’ll explore how to handle performance or conflict fairly, strengthen safeguarding and duty of care, and measure the real impact your volunteers make. Each session is practical, interactive and rooted in 23 years of real‑world experience — giving you strategies you can apply immediately to build a safe, resilient and high‑performing volunteer programme
Volunteer Management Training Part 1
Online | Live | £75 per person (or £135 for both parts) Each session lasts 3 hours
Ready to strengthen your volunteer programme? Part 1 of my three‑part Volunteer Management Course gives you the essential foundations to recruit, retain, and support volunteers with confidence. You can join this session individually for £75, or book both parts for £135 per person.
Recruitment, Onboarding & Creating a Great Volunteer Experience
Part One lays the foundations for a strong, sustainable volunteer programme by focusing on how you attract, welcome and support the right people from the very beginning. This session explores what motivates volunteers, how to design clear and compelling roles, and how to create recruitment processes that are inclusive, accessible and aligned with your organisation’s needs.
You’ll learn how to build a smooth and supportive onboarding journey that sets volunteers up for success from first contact to induction and beyond. We’ll look at how to communicate expectations clearly, how to create a welcoming culture, and how to ensure volunteers feel confident, valued and ready to contribute..
Volunteer Management Course Part 2
Online | Live | £75 per person (or £135 for both parts) Each session lasts 3 hours
Engagement, Training & Performance
Part Two dives into the heart of volunteer retention, creating an environment where people feel valued, supported, and motivated to stay. This interactive online session explores how to build a culture of belonging, strengthen communication, and embed meaningful recognition into everyday practice, even on a tight budget.
You’ll learn how to assess volunteer skills with confidence, design role‑specific training that builds capability, and use coaching‑based approaches to support performance without overwhelm. We’ll also look at how to create clear pathways for growth, helping volunteers develop their skills and deepen their commitment to your organisation.
The session also covers safeguarding, duty of care and legal responsibilities, helping you understand what good practice looks like and how to protect volunteers, staff and the people you support.
Through practical tools, real‑world examples, and breakout discussions, you’ll leave with a stronger understanding of what keeps volunteers engaged and a set of strategies you can apply immediately to build a more connected, confident and resilient volunteer team.
Who Is This For? Charities, social enterprises, community groups, and anyone responsible for managing or supporting volunteers.
Volunteer Boundaries & Role Clarity
Online | Live | £75 per person. Each session lasts 3 hours
Clear, Kind, Confident Management for Real‑World Volunteer Teams
When volunteers drift into the wrong tasks, take over, ignore instructions, or step into unsafe territory, the issue is almost always unclear boundaries. This practical 3‑hour session gives you the tools to set expectations confidently, prevent role drift, and handle challenges without conflict.
What You’ll Learn
- Spot unclear or missing boundaries
- Understand why volunteers cross lines
- Set clear, kind expectations
- Redirect volunteers calmly and confidently
- Handle pushback professionally
- Prevent long‑term issues through clarity and consistency
Included
✔ 3‑hour live online training ✔ Slide deck ✔ Participant workbook ✔ Scripts & templates ✔ Real‑world scenarios ✔ Practical tools you can use immediately ✔ Certificate of completion
Why It Works
Designed for busy, unpredictable volunteer environments. You’ll leave with clarity, confidence, and language you can use the very next day.
Who Is This For? Ideal for anyone supervising volunteers, including: Volunteer Managers, Coordinators, Team Leaders, Community Transport Staff, Befriending & Support Services, and Charity Shop Managers.
Dealing with difficult Volunteers:
Real Skills for Real Situations
Online | Live | £75 per person Each session lasts 3 hours
A practical, honest and supportive online course for staff who regularly face challenging volunteer behaviour and need real‑world tools that actually work.
If you’ve ever had to manage a volunteer who ignores boundaries, disrupts the team, refuses direction, or simply isn’t the right fit, this course gives you the confidence and clarity to handle those moments professionally and calmly.
Across this half‑day online session, you’ll learn how to:
- Understand what drives difficult volunteer behaviour
- Set clear, firm boundaries without conflict
- Have tough conversations that lead to real change
- Redirect or release volunteers who are no longer suitable
- Protect your wellbeing while managing challenging situations
Who Is This For?
Charities, social enterprises, community groups, and anyone responsible for managing or supporting volunteers.
Courses - Book & Pay here
Register for courses and pay here.